Return & Refund Policy

// Return & Refund Policy //

Return & Refund Policy for eneed.net

  1. Introduction: This policy outlines the terms under which returns and refunds are processed.
  2. Eligibility for Return: Vehicles can only be returned if there is a significant mechanical defect not disclosed at the time of sale.
  3. Return Timeframe: Customers must request a return within 7 days of purchase.
  4. Condition for Return: The vehicle must be in the same condition as at the time of purchase, with no additional damage or modifications.
  5. Inspection Process: All returned vehicles will undergo a thorough inspection to determine eligibility for a refund.
  6. Non-Returnable Vehicles: Custom-ordered, modified, or heavily used vehicles are not eligible for return.
  7. Refund Process: Approved refunds will be processed within 14 business days.
  8. Refund Mode: Refunds will be issued using the original payment method or as store credit.
  9. Restocking Fee: A restocking fee of up to 10% may be deducted from the refund amount.
  10. Documentation Requirement: Customers must provide the original purchase documents for a return or refund request.
  11. Test Drive Requirement: A vehicle must have undergone a test drive before return eligibility is considered.
  12. Warranty Claims: Defects covered under warranty will be repaired rather than refunded.
  13. Dispute Resolution: Any disputes regarding returns and refunds will be resolved as per company policies and applicable laws.
  14. Fraud Prevention: Any attempt to return a vehicle under fraudulent circumstances will result in legal action.
  15. Exchange Option: Customers may opt to exchange the vehicle instead of a refund if approved by the company.
  16. Third-Party Purchases: Vehicles purchased through third-party dealers must follow their respective return policies.
  17. Leased or Financed Vehicles: Returns on financed vehicles must be coordinated with the financing institution.
  18. Mileage Limitations: Vehicles driven beyond a certain mileage after purchase may not be eligible for return.
  19. Title & Ownership Transfer: The refund process will not be completed until the ownership transfer is legally reversed.
  20. Policy Amendments: The company reserves the right to modify this policy at any time without prior notice.